At Smiths we are proud to offer an industry leading customer experience, we offer all our quality products at the best prices, if however you do find a product advertised cheaper by another reputable store on a like for like basis we will happily match the price at point of sale.
We want you to be our customer
The furniture has just arrived and it is beautiful! Many thanks for dealing with my order so professionally.
Dear ollie, we have now received our suite yesterday I am pleased to say it
is in good condition with no problems. We would recommend your company to our
Regards Denis strain.
I just wanted to write to say thank you very much for an outstanding service.
I was hoping that the item would be with me by Friday or Saturday as the order was placed on Wednesday afternoon. To my sheer delight it arrived this morning (Thursday).
I was delighted.
Very many thanks for a truly efficient easy shopping experience.
Best wishes to you and your team.
A most impressive service - the pillow arrived at 8.55 a.m. this morning - brilliant and thanks.
I meant to come back to you sooner regarding my order, so apologies for taking so long.
I just wanted to thank you so much. I must admit that I was hesitant ordering such an expensive item from you online and with your store being so far away from me, but I really needn't have been worried. Not only did I get the bed I wanted at a great price, but I've had a really good experience - your customer communications and service were second to none - and your delivery guys were great too! Rest assured I am recommending you to anyone that will listen.
Just to say the mattress arrived safely at 7am this morning! The lads rang 10 minutes before, and we haven't moved so fast for years! They duly brought in the new mattress in its cardboard box and polythene bag and took away our old mattress.
The empur pillows arrived very quickly, and I would just like to thank you for your excellent service.
They arrived very promptly, excellent service
Just a quick note to express my thanks for the very professional way in which my order was processed - a prompt email informing me when you would be sending it, it arrived as promised, was very well packaged with a very clear receipt and all dealt with very speedily. We don't live far away from Harrogate ( at least not in terms of furniture shopping) and frequently visit but we were not aware of your company however, in future, we will certainly add you to our list of places to visit when we are looking for furnishing inspiration. Regards Ian
Just wanted to say a big thank you for the above furniture that was delivered on Tuesday. We are extremely pleased with our purchase and with the service that we received from Smiths. We will have no hesitation in returning for future purchases or recommending you to friends and family. It is a pleasure to deal with a company that still adheres to excellent customer service.
Can you please pass on our thanks also to the delivery people who arrived very promptly at 9.00 and placed the furniture exactly where we requested.
We look forward to our next purchase!
Gill and Roger
just wanted to say thank you for your efficient service and accommodating me with delivery of my new mattress. It arrived in good time for me to be able to continue with my planned schedule. Thank you and your delivery men, very much, it is very refreshing to find such consideration these days!
Just to say thank you for your excellent service, the chairs arrived at 9am this morning all in good order and the wife is very pleased with them.
Best regards Robert
Arrived today - Great service and very friendly delivery team !
Just to say how very impressed I am with your prompt, personal, and courteous service.
The Tempur pillow actually arrived this morning (the next-day probably didn't materialise due to weather conditions and I also had a failed delivery yesterday as I was out) but you despatched the parcel extremely quickly, and it was well-packed and arrived in good condition.
Many thanks, I will certainly consider ordering from you again when required in the future, I think customer service is extremely important.
You've made a lovely couple in Leeds very happy! Thank you
Hello again Oliver,
Just to let you know that the items we ordered arrived this morning. Really impressed with your service, communication, and of course super quick delivery. We would definitely recommend you, please feel free to use this email as a "recommendation" or "review" should you wish to do so.
Thanks again & kind regards,
Simon & Catherine Wimble
Thank you for your email. I received my Tempur mattress protector today. The service and speed of delivery was exemplary Needless to say I am very pleased with my purchase and extend my thanks to you and your colleagues.
Best regards Lesley
Very pleased with the product and service
Arrived safely today. Great service as always...many thanks
We received the mattress and pillows on time as promised. We love them !! I just wanted to jot you a quick note to say thanks for the service and excellent communication from you.Whilst this was my first experience shopping with Smiths the Rink, I shall shop with you again !
Best regards Sam
Hey Olly, Received the mattress protector yesterday. A quality shopping experience and very satisfied with the outcome.
Thanks again Kraig
“During our 47 years of marriage we have had a wealth of shopping experience in many parts of the world but may I say what a delight it was to visit your store”.
“The young men who delivered the suite were most polite and very courteous, so was the salesman who my daughter and myself met and sold the suite to us”.
“To say we are delighted is an understatement and we felt we had to express our appreciation for such excellent service and friendly & helpful staff”.
Mr & Mrs Hudson
“Thank you for your considerable help last Thursday, we both enjoyed the non pressurised trip around The Rink”.
Mr & Mrs Garner
“We were pleased with the standard of service in the shop and the delivery men were excellent, it was the last “drop” but they were both cheerful and efficient. The whole experience was a job well done”.
“The weather was wretched but your delivery men were very careful and helpful”.
“We wish to express our appreciation of the after sales service carried out by Smiths following the delivery of our Winchester bedroom suite. Your staff were at all times courteous, informative and punctual throughout the procedures”
Mr Mc Donald
“Such service is very rare these days so probably all the more appreciated”.
“Each visit has been a pleasure, we have not felt under any pressure to buy, and on each occasion we were treated as if we were individual customers whose needs mattered”.
“Many thanks to you all for your help and advice during what has been quite a stressful time. We really do appreciate everything you have done for us”.
Mr & Mrs Murray
“All the people involved were most helpful and concerned to put matters right. It is not often; these days that one finds such a high standard of service and efficiency”.
“I would like to take this opportunity to thank you all for a job well done including the lady at the end of the phone who showed much patience and understanding.
I am absolutely delighted with the end result. The wardrobes look great and you cannot see a single seam in the carpet, an amazing job”.
“It was an absolute pleasure dealing with you all; I felt confident all along I was in very safe hands”.
Please feel free to use me as a future reference, both for your commitment to a quality product, and most of all for your sincerity and integrity.
“We have bought from you for 35 years and it is lovely to deal with a firm that still upholds traditional values and service, we will be back”.
Mr and Mrs Hall
“Immediately we set foot in the store we were all made to feel welcome and valued as customers”.
“In the future, you will certainly find us again in your showrooms at The Rink”.
Mr and Mrs Roberts
“I visited The Rink on several occasions and always received courteous and helpful attention. The delivery was made exactly six weeks after ordering, and at a convenient time – again with pleasent, careful attention”.
“Our business was conducted efficiently and in a very friendly manner – at no time did we feel pressurised to make a decision. Various members of your staff spoke to us and made us feel very important as customers”.
Mr and Mrs Hutchinson