Coronavirus

Coronavirus COVID-19

 

Store Reopening Monday 1st June 2020 - Updated Thursday 21st May


It is our intention to reopen our store on Monday 1st June at 10:00am - We look forward to welcoming customers back into our showroom. 

Everyone’s safety is our number one priority and we will be adhering to health and safety guidelines including social distancing and sanitisation. 

Our transport department will also be recommencing customer deliveries, outstanding orders currently in held our warehouse will be rescheduled and delivered as soon as possible. All other outstanding orders will be delivered as soon as we receive them from our suppliers. 


Temporary Store Closure – Smiths The Rink of Harrogate

 

In the interest of the safety and welfare of our valued customers, colleagues and the wider community we have taken the decision to temporarily close our showroom from Monday 23rd March. The store shall remain closed until it is deemed safe and appropriate to re-open.

 

All deliveries and flooring installations are now postponed until we are advised it is safe to resume service.

 

Customers with outstanding orders can be assured that they will receive their goods just as soon as we re-open and once deliveries from the various manufacturers resume.

 

We are currently unable to process any cancellations or refunds for existing orders whilst we are closed. We will be in touch with you once we re-open and are able to speak with suppliers. Due to the current uncertainty, information regarding updated lead times from our suppliers will not be possible but should you need to contact us for other enquiries, please email us at sales@smithstherink.co.uk and we will reply as quickly as we can.

 

 

You can still visit our website and place orders at www.smithstherink.co.uk although lead times will be extended in line with the re-opening of factories and our store.   

 

Sadly, this will be the first time in our 114 years of family business that such a closure has become necessary and we sincerely thank everyone for their continued support, patience and understanding during what is becoming a very difficult time for everyone. We hope that you and your loved ones remain safe and we very much look forward to re-opening the store just as soon as we possibly can.


Kindest Regards,

 

The Smith Family & Team


Update 6th May:



To Our Valued Customers


We hope you are safe and well during this very difficult and worrying time. We would like to reassure all our valued customers that we, at “Smiths The Rink”, are very much looking forward to re-opening our store just as soon as we are permitted to do so.


We would also like to reassure all customers with outstanding orders, that upon our return we will do everything we can to fulfil your order just as soon as possible. We are very sorry for any disappointment caused by the unavoidable delay in the delivery of furniture and the installation of flooring, we will update you on the progress of your order as soon as we can after we reopen and we thank you most sincerely for your patience and understanding. Manufacturers are also all “chomping at the bit” to restart production just as soon as they can. 


We will let you know about the store reopening date once we have been given the green light from the government. Once open, we will be following social distancing guidelines to keep everyone safe, both in the store and during deliveries.


In the meantime you can visit our website, our online store is very much open with some fabulous inspirational ideas for your home, although lead times may be extended, orders can be placed ready for when the manufacturers return. Interest free finance and free premier delivery is available on most orders.


Please keep safe and we look forward to seeing you very soon.


Kindest regards,


The Smith family and all the staff at “Smith’s The Rink” 

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